Terms of Service
1. What Avenlo Is
Avenlo is an AI-powered social media automation platform. It lets you generate content, schedule posts, publish to TikTok, YouTube, and Instagram, and manage comments — all from one dashboard using a coin-based system. By using Avenlo, you agree to these Terms.
2. Your Account
- You must be at least 16 years old to use Avenlo, and 18 to make purchases.
- You are responsible for keeping your account credentials secure.
- You may not create multiple accounts to exploit bonuses or referral rewards.
- If you think your account has been compromised, contact us at privacy@avenlo.org immediately.
3. Coins
Everything on Avenlo costs coins. Coins have no cash value and cannot be refunded.
| Action | Cost |
|---|---|
| Generate short AI video | 80 coins |
| Generate long AI video | 150 coins |
| Upload video | 10 coins |
| Schedule a video | 15 coins |
| Publish to all platforms | 25 coins |
| Manual comment reply | 1 coin |
| AI comment reply | 3 coins |
You can earn coins through:
- Welcome bonus: 100 free coins when you register.
- Subscription: Monthly coin allocation depending on your plan.
- Referrals: Earn 10% of the coins your referred user buys on their first purchase (up to 10,000 coins/month). They also get 100 bonus coins.
- Promo codes: Redeem valid codes for bonus coins.
We may update coin costs with at least 14 days' notice.
4. Payments & Subscriptions
- Payments are processed by Stripe. By subscribing, you authorise recurring monthly charges.
- You can cancel at any time. Your plan stays active until the end of the billing period — no partial refunds.
- Coin pack purchases are final. Refunds are only issued if there is a verified error on our side.
- If a payment fails, your account may be moved to the Free plan.
5. Connected Social Accounts
- You must have the right to manage any social account you connect.
- You are responsible for following the rules of TikTok, YouTube, and Instagram.
- We only publish content when you schedule or trigger it — never automatically without your input.
- You can disconnect any account at any time from your settings.
6. AI Content
- You are responsible for reviewing AI-generated content before publishing it.
- Do not use AI features to create harmful, misleading, or infringing content.
- By publishing AI content, you accept full responsibility for it.
7. What You Cannot Do
- Upload content that violates copyright or other people's rights.
- Use the platform to spam, harass, or mislead others.
- Try to hack, reverse engineer, or disrupt the platform.
- Abuse referral or promo code systems through fraud.
8. Your Content
You own everything you upload. We only use your content to provide the service — nothing else. We may remove content that violates these Terms or the law.
9. Service Availability
We aim for high uptime but cannot guarantee it. We are not responsible for publish failures caused by outages on TikTok, YouTube, or Instagram. If a failure is caused by Avenlo, we will refund the coins used for that action.
10. Our Liability
Our liability to you is limited to the amount you paid us in the last 3 months. We are not responsible for indirect losses such as lost revenue or reputational harm.
11. Termination
We may suspend or delete accounts that violate these Terms or involve fraudulent activity. You can delete your account at any time from your profile settings.
12. Changes
We may update these Terms at any time. We will notify you at least 14 days before significant changes take effect. Continuing to use Avenlo after that means you accept the new Terms.
13. Governing Law
These Terms are governed by the laws of Germany. EU consumers can also access dispute resolution at ec.europa.eu/consumers/odr.
Contact
For any questions about these Terms: